On a four-hour flight from Portland, Ore. to Charlotte, N.C., a U.S. Airways flight attendant refused to hang up an Army Ranger’s jacket.

According to an ABC affiliate, Sgt. Albert Marle was traveling coach when he asked the flight attendant to hang up his jacket to keep from getting wrinkled. The flight attendant refused stating the closet is for first-class passengers only.

While Marle did not raise a fuss and respectfully returned to his seat, passengers onboard the flight were appalled by the way the flight attendant handled the situation. One first-class passenger in particular, Brian Kirby, tweeted the airline to inquire about its closet policy. U.S. Airline responded:

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Countless others took to Twitter to express their disappointment in the flight attendant’s attitude. Some of America’s bravest made it clear they would think twice before opting to travel with U.S. Airlines again.

Marle’s parents told Eyewitness News their son’s uniform is very important to him. He’s been wearing it on job interviews across the country, while pursuing his dream of becoming a doctor.

Since Thursday’s incident, the airline has released an apology. It said:

In addition, the airline has been trying to reach Marle to thank him for his service.

Read the full statement released by U.S. Airways here.

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